Help & Support

🛠️ Types of Support We Offer

At GPLPrimeCart, we focus on delivering reliable access to clean, GPL-licensed WordPress products. Here’s what we support — and what we don’t:

✅ We Support:

• Download Issues
  Help with accessing or downloading any product you’ve purchased.

• Broken or Corrupted Files
  If a file doesn’t work or is incomplete, we’ll replace it promptly.

• Update Requests
  If a product is outdated, let us know — we’ll upload the latest GPL version if available.

• Missing Product or File Requests
  Request a specific GPL theme or plugin — we’ll try to add it to our library.

• Basic Installation Guidance
  General tips for installing themes or plugins in WordPress.

❌ We Do NOT Support:

• ❌ Customization or Configuration Help
  (e.g., theme design changes, plugin settings, etc.)

• ❌ Errors caused by third-party themes/plugins or site conflicts

• ❌ Support from original developers
  (Since you’re not buying a license directly from them)

• ❌ Auto-updates or activation keys
  GPL products function without license keys, but do not support auto-updates from the original source.

⚠️ Reminder:

GPL products are provided as-is, meant for users with a basic understanding of WordPress. For advanced support or customization, consider hiring a developer or purchasing a license directly from the original author.